Overview

Zoho Lens is an advanced remote assistance software that leverages augmented reality (AR) to provide visual support to customers and field technicians. It allows experts to guide users remotely by overlaying digital information onto real-world objects, facilitating effective troubleshooting and support.

Functions of Zoho Lens

1. Augmented Reality (AR) Annotations: Allows remote experts to draw, highlight, and place AR markers on the live video feed to guide users.
2. Live Video Streaming: Function: Enables users to stream live video from their smartphone or smart glasses to remote experts.
3. Remote Camera Control: Allows remote experts to control the user’s camera, zooming in and out and capturing screenshots as needed.
4. Text, Voice, and Drawing Tools: Function: Provides integrated text, voice, and drawing tools for communication between the expert and the user.
5. Session Recording:  Records the remote assistance session for future reference and quality assurance.

Benefits of Zoho Lens

1. Improved Troubleshooting: AR annotations and live video streaming make it easier to diagnose and resolve issues, reducing the time and effort required for troubleshooting.
2. Enhanced Customer Experience: Real-time visual guidance and effective communication tools provide a superior support experience, leading to higher customer satisfaction.
3. Increased Efficiency: Remote camera control and AR tools allow experts to handle support requests more efficiently, reducing the need for repeated instructions and follow-ups.
4. Cost Savings: By providing remote visual assistance, Zoho Lens eliminates the need for on-site visits, cutting down on travel expenses and operational costs.
5. Versatile Support: The ability to support multiple platforms and devices ensures that Zoho Lens can be used in various industries, from technical support to field services.