Case Study
How DW Packs Gained Real-Time Control Over 700+ Products
Ideas House needed to replace spreadsheet-driven financial processes with a more robust system that could improve reporting accuracy, strengthen financial controls and support continued business growth. Excellium implemented Sage 200 Evolution and provided the consulting, configuration, training and ongoing support required to establish a more reliable and scalable financial management environment.
The Challenge
Manual Processes Couldn't Keep Up With 700+ SKUs
DW Packs had built a strong reputation for delivering innovative food packaging solutions across Nigeria. However, as the business expanded to more than 700 product SKUs, manual processes for inventory management, accounting, and sales operations became increasingly difficult to manage.
The organization experienced inventory inaccuracies, revenue leakage from manual invoicing, operational bottlenecks, and limited visibility into day-to-day performance — making it difficult to scale confidently or manage operations remotely.
The Solution
One Integrated Zoho Ecosystem Across Finance, Inventory & Communication
Excellium Business Limited partnered with DW Packs to implement an integrated Zoho business platform that connected finance, inventory, communication, and operational processes into a unified digital ecosystem.
Rather than deploying software alone, Excellium worked closely with the client to understand its operational requirements, configure the solution to match its business processes, train users, and provide ongoing support to ensure long-term adoption and business value.
How We Delivered It
A Six-Month Engagement Built Around DW Packs' Workflows
Business Requirements Discovery
Understanding how DW Packs actually runs finance, inventory and sales day to day.
Operational Process Assessment
Mapping the gaps in the existing manual processes across the business.
Solution Configuration & Customization
Tailoring Zoho Books and Zoho Cliq to fit DW Packs' operations.
Deployment of Zoho Books & Zoho Cliq
Rolling out the platform across finance, inventory and communication.
User Onboarding & Practical Training
Hands-on training so teams could adopt the new system with confidence.
Documentation, Support & Optimization
Knowledge transfer and ongoing post-implementation support after go-live.
Over a six-month engagement, Excellium ensured the solution aligned with DW Packs’ operational workflows while preparing the business for future expansion.
The Impact
Real-Time Visibility Across a Growing Operation
The implementation established a scalable operational foundation that enabled DW Packs to grow with confidence.
Centralized Operations
Centralized accounting and inventory management in one platform.
Improved Inventory Accuracy
Improved inventory accuracy across more than 700 products.
Reduced Revenue Leakage
Reduced manual invoicing errors and revenue leakage.
Real-Time Visibility
Real-time visibility into business performance, from anywhere.
Remote Management
Enabled remote management of business operations.
Faster Onboarding
Accelerated onboarding of new sales personnel.
products managed with accuracy
By replacing fragmented manual processes with an integrated Zoho ecosystem, DW Packs gained the operational clarity needed to support its long-term growth ambitions.
Client Perspective
Visibility From Anywhere in the World
What We Delivered
Services Supporting the Engagement
Zoho One Implementation
Deploying the full integrated business platform.
Zoho Books Implementation
Centralizing accounting and financial reporting.
Finance & ERP Transformation
Rebuilding financial and inventory operations.
Business Process Automation
Automating manual, error-prone workflows.
Digital Transformation Consulting
Strategic guidance throughout the engagement.
User Training & Adoption
Building team confidence with the new system.
Managed Application Support
Ongoing support to sustain results after go-live.
Planning Your Own Regional Expansion?
Speak with Excellium about your ERP, financial reporting and operational needs, and let us help you build a foundation that scales with you.