Authorised Zoho Partner · Nigeria
Your Business Phone.
Smarter. Faster.
Cloud-Powered.
Zoho Voice is a highly reliable, cloud-based business phone system that lets you make and receive local and international calls at a low price — from anywhere, on any device. Set up your enterprise phone system in minutes, not months.
100+ Countries supported
WebRTC-Powered call quality
Native CRM integration
HD Call Quality · WebRTC
Live Call Dashboard · Today
48
Calls Today
96%
Answer Rate
2m14s
Avg Handle
Chukwuemeka O.
● Live
Incoming — +234 802 ···
● Recording
Zia Transcribing
AI Active
Queue — 3 waiting
IVR Active
Zia AI TranscribingReal-time call summarisation
Trusted by businesses across Africa and beyond
FlutterwaveAndelaARM Group
Sterling BankKongaPrimeFoodsSunu Group
100+
Countries Supported
16+
Languages — Text-to-Speech
99.9%
Uptime SLA
90M+
Zoho Users Worldwide
Core Features
Everything You Need to Run
a Professional Phone System.
a Professional Phone System.
Zoho Voice is a flexible, scalable cloud telephony platform with enterprise-grade features — set up in minutes, not months.
Cloud VoIP Calling
Make and receive high-definition local and international calls from any device — desktop browser, mobile app or the ZDialer browser extension. WebRTC TURN servers ensure exceptional, consistent call quality every time.
Core Telephony
Virtual Phone Numbers
Get local and toll-free numbers from any country or region. Provide each team, department or agent with their own direct number — giving your business a professional, localised presence wherever your customers are.
Number Management
IVR & Call Routing
Build multi-level Interactive Voice Response menus with text-to-speech in 16 languages. Route inbound calls to the right agent, team or queue automatically based on time, caller ID, IVR selection or agent availability.
Call Management
Call Queues & Queue Stats
Manage inbound call volume with intelligent queuing — set queue limits, hold music, estimated wait times and overflow rules. Queue Stats dashboards reveal missed conversations and abandonment trends before they repeat.
Contact Center
Power Dialer
Supercharge outbound sales teams with automated power dialling — work through call lists automatically, skip unanswered calls, drop pre-recorded voicemails and keep agents connected to live prospects without manual dialling.
Sales Productivity
️
Call Recording & Monitoring
Record all calls automatically for compliance, training and quality assurance. Supervisors can monitor live calls, whisper coaching to agents without the caller hearing, or barge in on calls when immediate assistance is required.
Compliance & QA
Two-Way SMS & Messaging Templates
Send and receive SMS conversations from your business number. Use messaging templates to standardise outbound communication — appointment reminders, order updates, follow-ups — and ensure consistent, professional messaging at scale.
Messaging
Analytics & Reporting
Gain granular visibility into call performance at both team and agent levels. Detailed call logs, duration reports, missed call analysis, agent productivity scores and real-time dashboards give managers the insight to act fast.
Analytics
Business Hours & After-Hours Rules
Set timezone-specific working hours and define exactly how calls are handled outside business hours — route to voicemail, a backup agent, an emergency IVR menu or a custom message — ensuring no caller is ever left stranded.
Call Management
Zia AI — Voice Intelligence
AI That Listens, Transcribes
and Summarises Every Call.
and Summarises Every Call.
Zoho Voice's Zia AI Call Intelligence transforms every conversation into actionable data — automatically, in real time. No manual note-taking. No missed follow-ups.
Real-Time Call Transcription
Zia transcribes calls as they happen — giving agents, managers and supervisors a live, searchable text record of every conversation without lifting a pen.
AI Call Summarisation
After every call, Zia generates an intelligent summary — key discussion points, next steps, customer sentiment and action items — automatically logged in CRM.
Sentiment Analysis
Zia detects customer sentiment — positive, neutral or frustrated — in real time. Supervisors receive instant alerts when a call requires immediate intervention.
Decode Recorded Calls
Use Zia AI Call Intelligence to search, analyse and extract insights from your entire call recording library — surface coaching opportunities, compliance issues and winning sales patterns.
Automatic CRM Logging
Every call — including Zia's transcript and summary — is automatically logged against the right contact in Zoho CRM. Zero manual data entry for your agents.
OA
Oluwaseun A. → Kingsway Finance
Duration: 6m 42s · Recorded
AI Active
Agent
Good morning! This is Oluwaseun from Excellium. I'm calling about your Zoho CRM renewal — are you still the right contact for this?
Client
Yes, that's me. We're actually looking to upgrade — we need the full Zoho One suite for our teams.
Agent
Perfect timing. Let me walk you through what Zoho One covers and put together a proposal for you today.
Zia
Buying signal detected — client expressed upgrade intent. Recommended next action: send proposal within 24hrs.
Zia Call Summary
Client confirmed upgrade interest from CRM to Zoho One full suite
Send tailored Zoho One proposal by end of day
Schedule follow-up demo for next Tuesday 10am
Sentiment: Positive · Deal probability increased to 88%
Integrations
Connects Deeply With Every
Tool Your Team Uses.
Tool Your Team Uses.
Zoho Voice integrates natively with the entire Zoho ecosystem and connects to 100+ telephony providers via PhoneBridge — your calls work wherever your business works.
Zoho CRM
Make calls, auto-log interactions and access full customer context without leaving CRM. Every call linked to the right contact automatically.
Zoho Desk
Handle support calls directly inside Desk. Call records and Zia transcripts attach to tickets — giving agents full customer history in one view.
Zoho Recruit
Conduct candidate calls from within Recruit. Transcripts and summaries log automatically against candidate profiles for faster, more informed hiring.
Zoho Analytics
Pipe call data into Analytics for advanced dashboards — agent performance, call trends, conversion rates and team productivity — all in one BI view.
Twilio
Connect your existing Twilio numbers and infrastructure to Zoho apps via PhoneBridge — preserving your investment while gaining Zoho's intelligence.
RingCentral
Link RingCentral directly into Zoho CRM and Desk via PhoneBridge for click-to-call, automatic call logging and real-time screen pop-ups.
Exotel
Integrate Exotel's telephony infrastructure — popular across Africa and Asia — with Zoho apps for a seamless, localised cloud calling experience.
Mobile Apps
Full-featured iOS and Android apps plus the ZDialer browser extension give your team access to Zoho Voice from any device, anywhere.
Industry Solutions
Zoho Voice — Configured for
Your Team's Communication Needs.
Your Team's Communication Needs.
Excellium configures Zoho Voice alongside your CRM, helpdesk and operations tools to create a seamless communication stack for your industry.
Fintech & Financial Services
Compliant call recording for regulatory requirements, IVR routing for loan, account and support enquiries, Zia sentiment alerts for high-value client calls and CRM-integrated call logging for relationship managers.
Compliant RecordingIVR RoutingRelationship Manager CallsSentiment Alerts
Retail & E-Commerce
High-volume inbound call queues, order status IVR self-service, outbound delivery notifications via SMS, abandoned cart follow-up calls and post-purchase support routing to the right agent instantly.
Call QueuesOrder IVRSMS NotificationsSupport Routing
️
Legal & Professional Services
Private, recorded client consultations, individual direct numbers per attorney or consultant, after-hours routing to voicemail with Zia transcription and CRM-linked call history for every matter and client file.
Client ConsultationsDirect NumbersZia TranscriptionMatter Call Log
FMCG & Distribution
Field sales rep calling from mobile, distributor order line IVR, outbound power dialling for sales campaigns, real-time call monitoring for regional managers and queue stats for order desk performance.
Mobile Field CallsOrder Line IVRPower DiallerQueue Stats
️
Engineering & Consulting
Project-based call logging, client communication trails recorded against CRM opportunities, bid follow-up power dialling, subcontractor coordination via virtual numbers and after-hours project emergency routing.
Project Call LogsBid Follow-Up DiallerVirtual NumbersEmergency Routing
Education & Training
Student enquiry IVR routing, admissions team call queues, automated SMS reminders for classes and deadlines, Zia-transcribed counselling sessions and agent performance tracking for enrolment teams.
Admissions IVRSMS RemindersCounselling TranscriptsAgent Analytics
The Excellium Approach
Live in Days. Not Months.
Zoho Voice is one of the fastest enterprise phone systems to deploy. Excellium gets your entire team live, integrated and calling within days.
01
Communication Audit
We map your current call flows, team structure, IVR requirements and CRM integration points to design your Zoho Voice setup.
02
Setup & Integration
We configure numbers, IVRs, queues, call routing rules and integrate Zoho Voice with CRM, Desk and your existing tools.
03
Team Training
Live training sessions for agents, supervisors and admins — covering calling, recording, monitoring, SMS and analytics.
04
Ongoing Support
Dedicated account manager, system health checks and priority support as your team grows and communication needs evolve.
Client Stories
Voices of Our Satisfied Clients.
★★★★★
"Excellium set up Zoho Voice and integrated it with our CRM in under a week. Our sales team went from using personal phones to a fully tracked, recorded and CRM-logged calling system. The power dialler alone doubled our outbound call volume."
AK
Adaeze Kalu
Head of Sales · Finova Microfinance
★★★★★
"The Zia call transcription is a game changer. Our consultants no longer waste time writing notes after calls — Zia summarises everything and logs it straight to CRM. Our compliance team is also happy because every call is recorded and searchable."
TO
Tunde Okonkwo, Esq.
Managing Partner · Okonkwo & Co
★★★★★
"We replaced our legacy PBX with Zoho Voice across 6 states. The IVR setup, call queues and real-time monitoring give our regional managers visibility they never had before. Setup was incredibly fast — Excellium had us live within 3 days."
MB
Miriam Bassi
National Sales Director · PrimeFoods Ltd
FAQ
Frequently Asked Questions.
Everything you need to know about Zoho Voice and how Excellium deploys it for your business.
What is Zoho Voice and how is it different from a traditional phone system?
+
Zoho Voice is a cloud-based VoIP business phone system — meaning all calls are made over the internet rather than traditional phone lines. Unlike legacy PBX systems that require expensive hardware and on-site maintenance, Zoho Voice is set up in minutes via a browser, works on any device (laptop, mobile, desktop), scales instantly as your team grows, and connects deeply with your CRM and helpdesk for intelligent, data-driven communication.
Can Zoho Voice work for teams in Nigeria and across Africa?
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Yes — Zoho Voice supports 100+ countries including Nigeria, Ghana, Kenya, South Africa and beyond. You can obtain local Nigerian numbers (+234) or toll-free numbers for your business, giving customers a familiar local number to call. Calls are routed via WebRTC TURN servers for consistent, high-quality audio regardless of your agents' location — whether they're in Lagos, Abuja, Kano or working remotely.
How does Zoho Voice integrate with Zoho CRM?
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Zoho Voice integrates natively and deeply with Zoho CRM. Your agents can make and receive calls directly from inside CRM with click-to-call. When a call comes in, a screen pop displays the contact's full CRM record instantly. After each call, Zoho Voice automatically logs the call duration, recording, and Zia's AI transcript and summary against the right contact or deal — zero manual data entry required from your team.
What is Zia AI Call Intelligence?
+
Zia AI Call Intelligence is Zoho Voice's built-in artificial intelligence layer. It transcribes calls in real time as they happen, generates an intelligent post-call summary including key discussion points and action items, detects customer sentiment (positive, neutral or frustrated) and can decode insights from your entire library of recorded calls. All transcripts and summaries are automatically saved to CRM — making every conversation a searchable, actionable asset.
What is PhoneBridge and do I need it?
+
PhoneBridge is Zoho's telephony integration framework that connects 100+ third-party phone systems — Twilio, RingCentral, Exotel and many others — directly into Zoho CRM, Desk and Recruit. If your business already uses a telephony provider you're happy with, PhoneBridge lets you keep it while gaining Zoho's CRM intelligence (screen pops, call logging, click-to-call). If you want a fully native Zoho telephony experience, Zoho Voice is the preferred choice as it includes Zia AI natively.
Can I record calls and monitor agents in real time?
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Yes — Zoho Voice includes automatic call recording for compliance, training and QA. Supervisors can monitor live calls in real time, use whisper mode to coach agents without the customer hearing, or barge in on calls when immediate help is needed. All recordings are securely stored, searchable and can be decoded with Zia AI Call Intelligence for coaching insights, compliance audits and winning pattern analysis.
How quickly can Excellium deploy Zoho Voice for our team?
+
Zoho Voice is one of the fastest enterprise phone systems to deploy. For standard deployments — numbers, IVR, queues and CRM integration — Excellium typically has teams live within 2–5 business days. More complex setups involving multi-level IVRs, custom routing rules, power dialler configuration, PhoneBridge integration or large agent teams may take 1–2 weeks. Training is delivered concurrently so teams are ready to use the system from day one.
What devices can agents use for Zoho Voice?
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Zoho Voice works across all major platforms and devices. Agents can make and receive calls via the Zoho Voice web app in any browser, the iOS or Android mobile app for field or remote work, and the ZDialer browser extension for Chrome which provides click-to-call from any webpage or CRM record. No desk phone hardware is required — your team is fully operational from day one with just a headset and an internet connection.
Ready to Upgrade Your
Business Phone System?
Replace your legacy PBX with a smarter, cloud-powered calling system — integrated with your CRM, powered by Zia AI and deployed by Excellium in days.