Prag Global Builds a Resilient Operational Foundation for Pan-African Growth
Summary
Learn how Prag Global partnered with Excellium to rebuild its operational foundation using Zoho’s integrated platform, enabling accurate reporting, streamlined processes, and readiness for Pan-African growth.
Executive Summary
Prag Global, a leading alternative energy solutions provider in Nigeria, faced systemic chaos as it scaled operations. Incorrect ERP implementation led to inaccurate financials, flawed inventory reports, and widespread process breakdowns. With Excellium’s expertise, Zoho was deployed as a unified operating system, delivering real-time business intelligence, standardized workflows, and complete operational visibility. Today, Prag Global is positioned for sustainable growth and global recognition.
Introduction
Prag Global’s mission is to provide reliable energy solutions to address Nigeria’s power challenges. As the company expanded, manual processes and a poorly implemented ERP system created inefficiencies and blind spots, threatening its growth ambitions.
The Business
Prag Global imports and distributes essential energy equipment such as inverters, stabilizers, and solar panels. It also operates AWOOF, a growing chain of walk-in restaurants. The company’s vision is to achieve operational excellence and global recognition in the alternative energy sector.
The Challenge
Rapid growth exposed critical issues:
- Inaccurate financial reporting making strategic decisions risky
- Flawed inventory management with duplication and incorrect cost of sales
- No SOPs or standardized workflows, causing widespread errors
- Untracked field engineers, managed manually in Excel
- Incomplete transaction cycles and knowledge gaps across teams
Finding a Solution
Excellium identified the need for a complete operational re-engineering on a unified platform. Key requirements included:
- Correct ERP implementation
- Robust inventory management
- Mobile-first solution for field engineers
- Enforced end-to-end process flows
- Real-time analytics and reporting
Zoho was selected for its integrated ecosystem and flexibility. Excellium implemented:
- Zoho Books for accurate financials
- Zoho Inventory for real-time stock control
- Zoho CRM for complete sales cycle management
- Zoho FSM for mobile job tracking of field engineers
Implementation and Results
Zoho became Prag Global’s operational backbone, delivering:
- Real-time business intelligence for financials, inventory, and sales
- Standardized workflows eliminating errors and inefficiencies
- 360-degree visibility, integrating field engineers into the system
- Scalable platform ready for future expansion
Impact Highlights:
- Increased managerial efficiency and confidence in data
- Drastic reduction in errors and operational waste
- Complete operational visibility across all departments
What Prag Global Says About Excellium
We are restructuring our operations in every facet to put our company on the global stage. With Zoho and Excellium, we are getting there.”
