Cloud Telephony Solution
Zoho Voice - Excellium
Bring voice communication into the heart of your CRM workflow. Zoho Voice is a cloud telephony platform that enables Nigerian businesses to make and receive calls, send SMS, and manage every customer conversation from a single, unified interface -- no hardware required.
Key Features
Everything your team needs to communicate smarter
Zoho Voice gives Nigerian businesses a complete cloud telephony stack -- from PBX and IVR to call routing, SMS campaigns, and deep CRM integration -- all managed from one intuitive dashboard.
Cloud PBX
Set up a full-featured business phone system in minutes, with no on-premise hardware. Manage extensions, forwarding rules, and business hours from the cloud. Nigerian teams can stay connected across Lagos, Abuja, and Port Harcourt with a unified phone presence.
Interactive Voice Response (IVR)
Design custom call flows with a visual IVR builder that routes callers to the right department or agent automatically. Greet callers with professional prompts in English, Yoruba, Hausa, or Igbo, and reduce wait times with smart queue management.
Intelligent Call Routing
Distribute incoming calls using round-robin, skill-based, or least-busy routing strategies. Ensure no customer is left waiting while your busiest agents handle the load. Overflow rules keep queues manageable during peak Nigerian business hours.
Business SMS
Send bulk SMS campaigns, appointment reminders, and transactional notifications directly from Zoho Voice. Reach customers across all Nigerian networks -- MTN, Glo, Airtel, and 9mobile -- with high delivery rates and real-time tracking.
CRM Integration
Every call, SMS, and voicemail is automatically logged against the right contact in Zoho CRM. Click-to-dial from any CRM record, view complete conversation histories, and empower your sales and support teams with full context before every customer interaction.
Analytics & Reporting
Track call volumes, average handling times, agent performance, and customer satisfaction with detailed dashboards. Identify peak calling hours, measure IVR effectiveness, and make data-driven decisions to improve your Nigerian contact centre operations.
Zoho Voice
Cloud Telephony Built for Nigerian Business Growth
Zoho Voice eliminates the complexity and cost of traditional phone systems. Whether you are running a customer support centre in Lagos, a sales team across Abuja, or a remote workforce, Zoho Voice delivers enterprise-grade telephony that integrates natively with the Zoho ecosystem and beyond.
- No hardware -- deploy from the cloud in under 30 minutes
- Local Nigerian phone numbers with NCC-compliant numbering
- Native integration with Zoho CRM, Desk, and Bigin
- Visual IVR builder with multi-language prompt support
- Real-time call monitoring, barging, and whisper coaching
Ready to Modernise Your Business Phone System?
Join forward-thinking Nigerian businesses already using Zoho Voice through Excellium. Get expert configuration, local number provisioning, and dedicated support from implementation to go-live.